Icy: If your customers didn’t care and kept coming, no matter how much you screw up in your job, it would not be you, who is at risk, but your collegues at quality control might soon be rationalised out.
Equally, if the product you are working at is seen as low priority and all of management is focussed on the new, shiny, upgraded version, that strangely isn’t popular enough with customers, it won’t matter to your job security either, if you’re doing things good or bad.
A drug dealer, who keeps stretching his stuff with household trash, may not be too well-regarded, but if something finds its way in, that multiplies the addiction factor (and isn’t completely lethal), they’ll have a safe share of people, who just have to keep coming back for more.
Funny how the community figuring out the Daily Dungeon “random” algorithm gets shut down in a millisecond after it was cracked over the weekend, but fixing a problem that has happened five times before and the programmers should intimately know how to correct by this point goes unresolved after a full day of reporting … And that’s with @gary_dils serving up on a plate exactly what the problem is.
Once again, the sheer lack of respect for this company’s paying customers is sickening.
Seriously, 24hrs later and still nothing? I was checking up on this. Paying for an Elite pass only to not get something defeats the purpose. Nope, unacceptable (I want compensation for every battle I lost and could’ve won if only I had this weapon ).
Sorry I was unable to get a response here before our morning meetings.
Unfortunately, there has been a delay in releasing this fix to the servers. I completely understand how frustrating this is, as this is an issue that shouldn’t have gone to live and we should have spotted sooner.
Once the team gets back to me with any more information, as currently, I am still expecting this to get released today but if that changes I’ll be back in here and post some further information.
Again, I am sorry that this got through and appreciate your patience while I continue to follow up on this.
Always good to have such a convenient backup plan already. After roughly 24h of not getting the weapon as advertised and paid for by the customers you declare a within the next 24h fix is “expected”. As we can see “expectations” aren’t your strong suit, due to whoever’s fault that is. To the players it was just another empty promise, dragging it out further but good thing you’re still expecting a “today” release, so the players will probably wait another 24h with nothing happening because of the well deserved FEIERABEND!
Question is: Can you drag it out the full two weeks?
It’s kind of a tough spot to be in. This is basically first level support, you check whether an issue sounds reasonably plausible, forward it to the developers, then report back any result they hopefully eventually provide. You usually don’t know enough about the issue yourself to comment and you may not even be able to directly communicate with those who do, just with some task queue. Whenever your Spider Sense tingles your options mostly boil down to:
Ignore the issue, wait for it to disappear by itself or get picked up by someone with less experience in getting burned
Paste something generic and non-committal (like “forwarded the issue to the devs”), then never, ever visit the ticket again
Attempt to keep the angry mob updated, which usually involves a lot of guessing and glossing over internal incompetence
I believe Jeto put in some really good effort here. It’s a shame that the root issue, internal incompetence, will probably once again remain unaddressed.