I love your game and happily “invest” hundreds of euros in this game like also in Path of Exile. Releasing regular content is what make you special and motivating, week for week, month for month!
But you also share one weakness: Shitty servers and hours and days of downtime that frustrates and drives away you playerbase. Is that concidence? Nerd developers that understand the desires of a gamer also tend to be oblivious to technical needs of their game? Is that a balance of the gaming cosmos so that nobody is TOO perfect? I dont know
btw: Take Chris(t) Wilson lead developer of grinding gear games as example and his interaction with the community here on reddit.
Even a small posting like "Yeah, the servers are down. Like my pants on the toilet I sat on while getting the news. I am looking into it guys! The server problems I mean!"
This will buy you hours of thousands of players understanding!
Now my proposal:
Last time stuff with the chatsystem went wrong you gave us gifts and everyone forgave you and many players returned your gifts with financial spending into you shop!
One day unplayable is about 300 guild seals. How about gifting them to everybody this week once? Maybe even on top of the weekly 1500 maximum so the “pros” dont complain ^^
A good way to promote the new guild system (and you purchasable guild keys)!
Thanks for your attention and great game!