That’s definitely weird, Artema is showing the blue upgrade arrow, so your collections seems to know you own at least six copies. Very wild guess, any chance you’ve got a team that contains four Artema?
I’ll look into it, though last time this came up it was due to the player being in a “partially-ascended” state like you could be in when we could still select an arbitrary number of troops to sacrifice (and it required IP2 to massage the DB).
@kappadocio you might need to submit a ticket to support and they can take a look at your account directly. https://gemsofwar.zendesk.com/hc/en-us Just file it under account issue rather than bug report.
But you’ve still got teams that contain multiple copies of Artema? What happens if you change all those teams so that they contain at most one Artema, does it let you ascend?
Ah, no, I was thinking the other way around, that you might currently have such teams, possibly reducing your Artema count available for ascension from 8 to 4. I guess you’ll really have to open an Account Issue ticket for this to get resolved, just like Ozball suggested.
Hey @kappadocio I’ve replied to your support ticket, but thought I’d post the explanation here so @Lyya knows what’s happened for gowdb.com too.
Basically, under the old Ascension system you put 4x copies of Artema towards her Mythic Ascension.
When we implemented the new Ascension system, all copies of Troops that were added to partial Ascensions should have been sent back to your collection, but for some reason, your Artema copies weren’t sent back, but they were still recorded on your account (so they weren’t “lost”).
I’ve fixed Artema’s Ascension progress and sent your old copies used for the partial Ascension back to your account, if there’s other troops with the problem please reply to your support ticket to let me know and we’ll finish handling it there.