[Contact Support] Purchase issue/items not received

Platform, device version and operating system:

Xbox Series S/X

What you were expecting to happen, and what actually happened:

I purchased Underspire Lantern booster and legends reborn tier 1 and did not receive either of them.

How often does this happen? When did it begin happening?

It happens every time these types of purchases are made. It started approximately 8 months ago.

Steps to make it happen again:

Open Underspire, navigate to purchase menu, select lantern booster, pay $1.99 plus tax. Transaction successful but do not receive items

1 Like

Try restarting the game for the Lanterns to show up. I had to and it worked the first week.

If you mean the ‘Bonus’ Deeds in legends reborn, you have to select and click them, its not automatic.

1 Like

Lanterns do not show up after restarting game.

Hello :slight_smile:

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Please also provide the following details in your Ticket

  • Invite Code
  • Platform/Device
  • Purchase Type (What did you buy?)
  • Purchase Receipt