[Contact Support] Not receiving purchased product

Bug Reports
1

**Platform, device version and operating system:**xbox series s

Screenshot or image:

What you were expecting to hd:
_REPLACE THIS TEXT WITH YOUR ISSUE. I purchased tghe Ring of Wonder bundle and I’m not receiving my 15 gems per day. I still have 11 days left but haven’t received them for a few days now. Please send my gems. Thank you
_

How often does this happen? When did it begin happening?
REPLACE THIS TEXT WITH YOUR ISSUE. e.g. Was this a once-off bug or has it been a consistent issue? Does it only happen after doing a particular game mode?

Steps to make it happen again
REPLACE THIS TEXT WITH YOUR ISSUE. e.g. Sometimes there are certain steps that can lead to a problem that may not be obvious! Example: I lose once in the Arena, I then exit to the world map, select broken Spire on the Map and enter Arena. broken spire’s quest lost instead.

2

That stinks - make sure you do a support ticket too if you haven’t already

1 Like
3

Hello :slight_smile:

Please contact Support via Ticket for your missing reward issue.

4

That happened to me once too on that specific item. It also happened on a bunch of other items i bought, only for them to nerf a week later, technically a bait and switch scam equivalent.