[Contact Support] Elite pass paid but not received

Bug Reports
1

I play on a Kindle Fire, yesterday I bought the Elite pass, got the message that my order was complete then the game shut down, I reopened it but never got the pass. I checked my orders on Amazon and it has been paid.

How often does this happen? When did it begin happening?
REPLACE THIS TEXT WITH YOUR ISSUE. e.g. Was this a once-off bug or has it been a consistent issue? Does it only happen after doing a particular game mode?

Steps to make it happen again
REPLACE THIS TEXT WITH YOUR ISSUE. e.g. Sometimes there are certain steps that can lead to a problem that may not be obvious! Example: I lose once in the Arena, I then exit to the world map, select broken Spire on the Map and enter Arena. broken spire’s quest lost instead.

2

Have you checked the mail? If you buy it after having completed the tasks for that week they send the missing rewards via the mail.

3

Hello :slight_smile:

For security and privacy purposes, please contact Support via Ticket.

Please include your Invite Code, receipt and what you purchased.

4

Problem is solved, I contacted Amazon and they have reimbursed the purchase.