[Contact Support] Elite pass paid but not received

I play on a Kindle Fire, yesterday I bought the Elite pass, got the message that my order was complete then the game shut down, I reopened it but never got the pass. I checked my orders on Amazon and it has been paid.

How often does this happen? When did it begin happening?
REPLACE THIS TEXT WITH YOUR ISSUE. e.g. Was this a once-off bug or has it been a consistent issue? Does it only happen after doing a particular game mode?

Steps to make it happen again
REPLACE THIS TEXT WITH YOUR ISSUE. e.g. Sometimes there are certain steps that can lead to a problem that may not be obvious! Example: I lose once in the Arena, I then exit to the world map, select broken Spire on the Map and enter Arena. broken spire’s quest lost instead.

Have you checked the mail? If you buy it after having completed the tasks for that week they send the missing rewards via the mail.

Hello :slight_smile:

For security and privacy purposes, please contact Support via Ticket.

Please include your Invite Code, receipt and what you purchased.

Problem is solved, I contacted Amazon and they have reimbursed the purchase.