[Contact Support] Cloud save synchronization problem

Bug Reports
1

Platform -“Steam”, operating system: Windows 10 64 Bits

The screenshot is not attached - for some reason it is considered a “media item”

I reinstalled Steam because I upgraded the hard drive in my PC. Reinstallation and login went without any problems. Everything that was in my Steam Library has been preserved. I went to the game page. Cloud saves are synchronized, how many hours are in the game, how many achievements are received - everything is in place. However, after downloading and launching the game, I am taken to a tutorial and initial quests with creating a new character. And not to my real account, which is almost 7 years old, with dozens of “mythics”. It turns out that the Steam platform knows that I am an experienced player, but for some reason the game itself does not. Please help me solve this problem, I don’t want to lose the progress I spent more than 4.5 thousand hours on.

Over the course of these 7 years, I have repeatedly changed gaming devices, reinstalled Steam, and all progress has always been completely saved. I just encountered this problem today, November 16th.

Reinstalling the game didn’t help.
If necessary, I can clarify the name of my character in the game and his level.

2

Hello :slight_smile:

For privacy purposes, as this issue requires developer intervention for your account, please Contact Support via Ticket.

3

Good day! Where and how to do this correctly? Here in some section, or at another Internet address?

4

ta da, through here:
https://bit.ly/3BMycYK

5

Oh thank you! I’ll try to write there from work tomorrow, since for some reason my home Internet provider doesn’t want to let me in there.

6

Any chance you’ve registered your account in the past and still know the password? You can link it back within the game settings.

image
image1281×720 112 KB

7

Thanks for the advice! But there is a problem that I did not do this separate linking of the game account to the mail. I always played from one PC and did not need to download a game account to other devices. And cloud saves have never let me down before :frowning:

8

If you haven’t already sent through a ticket, once you do we can look up your account on our database and link an email to it for you.

2 Likes