Connecting 4 gems makes new move, does not work [VIDEO NEEDED]

*PC

Screenshot or image:

What you were expecting to happen, and what actually happened:
_REPLACE THIS TEXT WITH YOUR ISSUE. e.g.

How often does this happen? When did it begin happening?
REPLACE THIS TEXT WITH YOUR ISSUE. e.g. Was this a once-off bug or has it been a consistent issue? Does it only happen after doing a particular game mode?

Connecting 4 gems for next turn does not work. The AI of game seems to skip that the player has played 4 gems together to make another turn. Allowing player to either lose game or match.

Were you frozen on the color matched?

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To follow on from Magnusimus’ comment:

If any of your troops is Frozen and requires the colour you 4-matched, then you don’t get an extra turn.

This is something that is annoying and not entirely intuitive, especially if you’ve not had it happen before :frowning:

From https://gemsofwar.zendesk.com/hc/en-us/articles/360000566135-Not-receiving-Extra-Turns:



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