Changes in Community/Support

[Diamond]

GOW goes haywire!!!

[Elfin]

Thanks for the helpful info. I couldn’t bring myself to heart some posts because I’m sad about the cutbacks in staff, as I’m sure you are, too. Thanks for sticking with us! I know you to be friendly, helpful and very responsive. I’m sorry if the new situation is making it hard for you to respond in your normal timeframe. Transitions can be frustrating for all involved. Much respect and appreciation for all that you do.

[gow]

Hi @Sirrian , tomorrow is Friday so when are you going to post the update? Thanks.

[Cooookie]

[Maisie]

@Sirrian

We will also be welcoming Sokun from 505, who will now be handling the Community Forum!

So, um: when?

It feels like now – with Jeto out sick since last Monday and with an economy-breaking bug dropped into the game today – would be a good time to start…

[Jdrienka]

Sorry you’re leaving @Bramble and @Kafka. Good luck on your new jobs! Welcome @sokun and good luck on your new job too.

[Kelana]

@Maisie

So, um: when?

It feels like now – with Jeto out sick since last Monday and with an economy-breaking bug dropped into the game today – would be a good time to start…

Seriously, where is Sokun? That message from Sirrian was posted in January

[TheIdleOne]

this is what Jeto said on February 28th:

@Jeto

Sokun will still need time to catch up on 10 years of GoW Community, as well as we are still organising the new processes on how things are going to change in this period - seeing as it’s been the same team, in one office, in one timezone, for a decade.
Also, they aren’t only working on as Gems of War Community manager, they still have all their existing responsibilities as well.

It is something we do not want to just rush into and throw someone into the deep end with the sharks.

All of that, on top of the current workload I now have since Kafka and Bramble are no longer here, means things that may have normally happened within a month or so (adding someone to the Community team) is taking much longer. It taking just over 4 weeks for them to start being active in the forum, given all of this, is unsurprising.

Additionally, they are currently on leave, which they had organised before these changes were made.
Understandably, you all don’t have all the context of what is happening behind the scenes, but it should not be assumed that a lack of presence at the moment, means a lack of capability.

If you have any issue with activity in the forum since we announced these changes, you can share them here - but they are not with Sokun.