IP2 is still handling them - there is a 3-5 business day reply expected reply period for tickets normally. Our studio is not open on weekends, and we just had a public holiday on Monday. I say “normally” as I know there are tickets we have that are awaiting replies, and have been for a longer period of time. I’m doing what I can with Gman to clear these, before the transition… but again, already a skeleton crew just got made even smaller, with more work to do.
And at the moment as mention in the original post, there will be some extended delays as we have lost a chunk of the CX team who work on these tickets.