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Cant connect to global/guild chat

I’ve been trying to contact my guild but i cant connect to chat. Says my gamertag contains bad words. Im not sure how “Arisis Reborn” breaks the TOS.

Your name contains the word ISIS which is banned in chat.

So that justifies banning my account on xbox? Never had this problem in two years of playing GoW until today. Thats not even my username on the game. Not sure why I should be banned.

Submit a ticket to support and they should be able to help you out. https://gemsofwar.zendesk.com/hc/en-us
We recently implemented a new chat filter which seems to have caused a few issues with gamertags.