Cant connect to global/guild chat


#1

I’ve been trying to contact my guild but i cant connect to chat. Says my gamertag contains bad words. Im not sure how “Arisis Reborn” breaks the TOS.


#2

Your name contains the word ISIS which is banned in chat.


#3

So that justifies banning my account on xbox? Never had this problem in two years of playing GoW until today. Thats not even my username on the game. Not sure why I should be banned.


#4

Submit a ticket to support and they should be able to help you out. https://gemsofwar.zendesk.com/hc/en-us
We recently implemented a new chat filter which seems to have caused a few issues with gamertags.