What you were expecting to happen, and what actually happened?
I take a 4 or 5 match and should get an extra turn. Very rarely this doesn’t work.
What are the steps to make it happen again?
It seems to be, when there is a 3 match along with the the 4+ match. Game seems to count the 3 match but not other match.
Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!
I did a quick mockup of what it looked like last time it happened.