Bonus points on GW days

Many members of my guild have reported, shorting points on first battle, the 2000 points were missing, 4 yesterday and so far 2 today, What is going to be done to fix this issue, and have they already decided what the compensation for this issue is going to be !?

https://community.gemsofwar.com/t/investigating-no-defense-score-added-to-gw/72734/153

It’s already discussed here. So far no answer beside that they investigate