Bans only for cheaters!

[Saltypatra]

Hello team, popping in to let you know that we have been working on our cheat detection at Gems of War. This is what I said in a post about it earlier.

@Saltypatra

Ahoy, adventurers!

We are in the process of working on our cheat detection in Gems of War. As such, we have been able to find more players hacking the game, and are able to track subtler ways of cheating.

What does this mean for you? Overall, a fairer Gems of War! Yay! However, as we continue improving our cheat detection, we felt it best to also update the way we move forward with player bans.

Some players have already been banned, but over the next month we will be removing more players from the game. The reason that we prefer to ban in smaller groups, instead of all at once, is to give ourselves the time to investigate each of these players as well as their patterns of behaviour in game prior to taking action. We will do our best to ensure that these bans don’t happen during Guild Wars, but we can’t guarantee that we won’t act if a cheater of appropriate severity is found.

Currently all the players being removed from the game have a moderate to severe amount of infractions, and once picked up by our cheat detection were manually investigated.

Thank you for your patience with us as we work on cleaning up the game.

We are now able to track and find more subtle and nuanced ways of cheating, and once our system detects that someone is hacking the game, we then manually investigate their account. As such, more players have been removed from the game, and will be removed going forward.

If a player feels that they have been wrong banned, they can always contact our support to have their case re-investigated.