It is better late than never. I think perhaps moving forward, there should either be more QA testing, or a standard backup plan for compensation.
It probably should be standard to either:
A) Give a random or even unowned troop (if possible) of the same rarity.
B) Give an equal amount of soulforge crafting materials.
It has to be understood the communication error of not only making it seem the 2 VIP keys were the only compensation, but generous was a snafu.
If QA can’t improve to catch these constant, reoccurring bugs and issues, then the customer support could use better bedside manner and timing.
“We had an error in the weekly reset where X was available to pull in chests and was not supposed to be available yet. As a result, we have removed it from the given player collections, gave out a small reward apology, and are working on a replacement for the mishap of the affected players. Please contact us if you were an affected player.”
Compared to:
One edit for saying that the missing mythic pull would be replaced properly goes a long way. As it was worded, the keys were the compensation or at least the only significant compensation.