Puzzle Quest 3 belongs to the same company as Gems of War, it also uses loot box mechanics and partially shares the same player base. It doesn’t strike me as unfair to reach out to players to make them aware they are owed a refund, and to caution them against doing further business with IP2. In fact, it doesn’t even strike me as unfair to push this to more public facing platforms, like Reddit and Facebook. I seem to recall someone proposed #weavergate.
Just to point this out once more, EVERY claim IP2 made in this matter to make it appear not exclusively their fault has been proven incorrect, the long version is here. They still refuse to honor their business deals, or even just explain themselves in any way. They just keep spreading information they know isn’t true, hoping they can cover this up.