@Drewski Would have received an email explaining why the ticket was closed and linking to this explanation if they submitted the ticket as a ‘bug report’. 
All the other automatic emails actually ask for more details such as platform, purchase receipt, or provide suggestions based on the type of request sent.
I went to change your task Drewski - sorry for the delay - but it looks like you’ve already completed it, is that correct? I sent you along some Gem Keys anyway