I am sincerely sorry that this issue occurred. The Gems of War development team fixed this issue from happening again less than 2 hours ago. The problem was caused by the incorrect datafiles getting sent to PlayStation Servers for the game.
The game team (and especially @CliffyA) has been working to manually link each account affected by the issue. If you reload Gems of War you should be placed into your correct account rather than the new Level 1 account that the game reset to. Please ensure you properly close - not just minimise - the game using the PlayStation button.
Compensation for this issue with be sent out by the game team (as opposed to from support) within a few hours to the players affected by the issue only.
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