We have a very busy and short month here at Infinity Plus Two, so we want to give you more details about when we will be away.
Here is a list of the dates the office will be closed due to holidays, dates are in Australian time:
22 - 27 September
5 October
8 - 11 October
15 - 18 October
1 November
You may have noticed the first long weekend is this weekend coming up, and it is a very long one. To break this up a little and reduce waiting times we will be answering any account and purchase issue support tickets on Friday.
We will pop in to keep an eye out for any urgent bug reports during the holidays. However, weâll be replying to any new forum threads on business days.
We have carefully planned to ensure this doesnât affect our game update schedule, however we do have an update for the Broken Spire rework which weâll post about before the weekend.
Thanks in advance for your patience over the next week particularly.
You should clarify that this only applies on what YOU or YOUR TEAM classify as âurgentâ.
Weâve seen that ânothingâ will happen in the past⌠Empty promises.
Example: [Fixed] 10th crown of the day doesn't appear
Just to clarify from the side of the PLAYERS:
It is not âenoughâ to do a quick post, not even recognizing the existing problem and to then just âwait it outâ.
To clarify, we prioritise bugs based on how game breaking/blocking they are and how many players are affected.
For a ROUGH example - sometimes the devil is in the details:
No one can open the game at all - everyone drops everything until it is fixed.
A chat portrait is missing but is in playerâs collections - can wait.
Vash Dagon sometimes feezes the game but not every time and not for every player - can wait for a business day.
A scheduled event doesnât start for everyone on Xbox - devs are called in on their day off to fix it.
Guild statue bonuses are being applied but the statue shows a grey bonus (inactive) not a red one (active) - can wait.
Missing rewards doesnât block gameplay, so will often wait until a business day, although may not be true for every case of missing rewards, there may be specific cases where staff are called in. AKA itâs high priority but not everyone drop everything and come in on a public holiday to fix it because we can retroactively sort it out. But again, it depends on the details.
It can also depend on if itâs a server fix or a client fix. Server fixes can be pushed out to the live game once weâve tested it. Client fixes need a new game version and go through the entire submission process on each platform so in that case, it would be worked on on a business day because rushing it on a public holiday wonât help get the fix pushed out to players any sooner than if we work normal business hours.
We release new game versions on Tuesdays - Thursdays in the morning here so we have staff clocked in and ready to handle any issues that come up.
We also have an Arena weekend this weekend which is an old event so carries the least risk.
Maybe if we had a large team we could look at having people working on weekends and public holidays, but we have a very small team so itâs not feasible. So we work to the best of our ability within the time we have and that does mean prioritisation of tasks and issues is incredibly important.
@Kafka Even if no one can open the game, donât rush. After all, it is just a game. And a lot of people could probably use a break from it, so they appreciate what they have here again instead of just complaining about what they think they donât have.
Thatâs so confusing, I wonder what youâre referring to.
I believe most of these are due to Infinity Plus Two observing Jewish holidays, thereâs a number of those in Sept-Oct where work is not permitted. I forget why they do that, I think it was something about a parent company requiring it?
Only a couple of the days off are because of Australian holidays.
This witty reply would carry far more weight if there werenât an absolutely ridiculous number of bugs that apparently are just part of the gameâŚthat no one apparently can fixâŚthat completely remove strategy and replaces it with luck⌠usually thatâs bad. Save your sarcasm for the time when your game is working properlyâŚoh waitâŚI see the problemâŚyou would never be able to post again.
As a jewish from Israel, I can confirm:
25-27 September is Rosh HaâShana,
4-5 October is Yom Kiffur
9-10 October is Sukot
16-17 October Simhat Tora
I can assume they have jewish employee in their team
Thats fair enough and I appreciate that distraction is of value. No such distraction for those fleeing the border to avoid conscription or those european nations that will take them under their wing. As usual, most folks who complain about this game currently play so much they havent got time to watch the news and probably arent european. Ignorance isnt always bliss
I play this game, chat in global occasionally. Check forums now and then. I also watch the news every night and read about whatâs going on in the world.
Here you are once again making condescending and mean spirited comments about people you know nothing about. There is something wrong with that.
Why do you continue to play a game when you hate everything about it.? Why do you find it necessary to post unfounded comments on those that do? If people that play GoW and post in forums are ignorant i guess that makes you one of them.
