The staff that brought us the visual update, without even realizing how much it interferes with actually playing the game? The staff that hasn’t responded to, or even acknowledged any of the feedback the community provided in regards to the visual update? The staff that for all practical purposes isn’t even aware something like the player community exists, and might be well served to send an envoy to actually learn what players care about?
Which begs the question, how much time will you take this time to let everybody get used to things, before even considering making any decisions at all? Update 7.1? Update 8.0? Update 10.0, for the next UI rework? Or just a few weeks, until all those unable to reasonably play any longer have left, requiring no further action?
What players need now is something, anything to make them hang on a bit longer. It’s perfectly clear that you won’t roll back the graphics update, or even make any major changes. But there has to be some communication on short-term plans for making the game less unplayable, even if it’s just minor things. As it stands right now, there aren’t even plans for short-term plans, there’s just radio silence and tumbleweeds.
That’s the customer friendly way of saying you also don’t know what’s going on and wouldn’t bet on ever receiving any further news.