Known issue updates
Matching 4 or 5 gems does not always give an extra turn This is a bug specific to this update which have fixed on the development side. The fix will be available in an update in the future (a smaller one, not necessarily 3.5), we don’t have a time-frame at this stage. If you slow down a little, even by a second, it won’t happen (Note: Not slowing down as in x3 Speed. Literally wait a second or two before making your match).
Unable to connect to Guild Chat on mobile We are still investigating this. It would be great if anyone else with the problem who hasn’t responded already could let us know:
Can you please send through a screenshot of Guild chat is doing wrong (this can be sent in a PM)?
Does the blue spinning wheel that appears in the middle of the screen come up, or can you load, connect to chat and read it but simply not see messages?
Does restarting do anything to improve or worsen the issue?
Are you on PC or Mobile/tablet?
Other concerns
@cplns Please try linking your account and reinstalling your game.
@PHR33KP0W4 If you are logged into the PSN (not just the Playstation) please try deleting your save data and re-downloading gems of war. If that doesn’t work please contact support with ‘Technical Issue’ selected. Your account is linked to our servers/your PSN so it won’t be permnantly lost when doing this
@Smash All Pet Event rewards are sent via mail if they are left uncollected and the event ends, except Pets. If the 8th battle is not completed/won before the timer is up then no Pet is won,
@Max I think this is a known issue, I’ll check for you