Due to the complex nature of guild wars scoring we can’t re credit a lost battle. However, support will issue you with the lost battle rewards once they get to the ticket. Please be aware support is currently inundated and dealing with older tickets as they have been waiting longer. I’ll pass this on, but I can’t promise anything today.
I am aware that this is not what you want to hear, and apologise. However, it is all I can say on the issue at this point in time. We are currently looking into guild wars and deciding how to move forward. I also full expect to cop some abuse, so go for it, I’m ready.
(Also those losses showing as 0/0 can often be a glitch and won’t be the final score.)