A small update on this whole situation. It’s been really slow in this all progressing the past.. 2 years almost now. After it initially felt like it was going to happen very quickly. But, there is movement now between IP2 (specifically me) and 505’s new support team.
Well, it’s been a year and now it looks like 505 are moving our Support site from Freshdesk to Thymes in the next coming months [ETA is TBC]
For a few months now, if you submitted a ticket about any account access issues, you may have gotten a reply from Salep, one of the 505 CS agents.
In the coming weeks, I’ll be training a couple more support agents from 505, as they start taking on more Gems of War ticket responsibilities, until I they can take on all of them [excluding escalations and other specific situations].
This, is the same no changes here.
TLDR
- Keep an eye out for updates on us changing from Freshdesk to Thymes
- When I actually get some solid dates and information, I’ll make a proper announcement post.
- There will slowly be some new names responding to tickets.
- Reminder: They will not be in the forum.
- Nothing is currently changing in the forum, the BETA or our socials.
Most importantly: Patience is appreciated
- For the new support agents learning Gems of War [from me]. An immense 10+ year old game.
- For me. If I forget a thing, a blog of mine is wrong, a social image has a spelling mistake, I’m not as active as you “expect”.. just, chill please.