Upcoming Changes: Support

[Jeto]

@Gems-of-War

TLDR;

• From June 18th AEST (or that’s the plan!), support tickets, game guides and help centre articles will no longer be handled through Zendesk and will move to FreshDesk.
  • We will share the actual link closer to the date, but you can already submit any new tickets here: Submit a ticket : 505 Games
  • You might see some issues with game guide links in-game

Just a reminder as this is a week away..

Also, as I already mentioned, this process will be slow. It will affect tickets, the help centre/game guides and in-game links to the game guides.

Bug reports will be closed if any mention broken links after the migration. It will take some time to update every single one.

@Gems-of-War

No doubt there will be some teething issues, but this whole process will be over and done with before any of us know it, and it will go so much faster and smoother if everyone understands this.

I guess what I’m trying to say is, please be considerate and patient with those you will slowly be interacting with more and more during this process and after it’s completed.

It’s about to be an even busier time behind the scenes for myself & Gman, as well as the new faces you will discover in Support, who will be responding to tickets from next week.

Also, if you submit a ticket to 505 now, you may be redirected to Zendesk. I have asked them to start replying to tickets that they are able to tackle in the meantime, but apologies if there is a bit of a runaround before the official migration date.