Spin Me Right ‘Round

i opened a ticket last monday (10/4) and got this response with no real answer or solution:

In which i replied with:

This seems like an edge case that you’ve overlooked, it specifically states in game “New Mythic Troop Exclusive to Glory, Gem, Guild & VIP chests for one week only” it has no mention of event key chests there. That’s very contradicting and confusing, this is disappointing for players like me who’ve wasted half a years worth of event keys here with no real resolution, so i wouldn’t consider this “Solved” at all.

How do you explain your in- game documentation:
image (1)

They finally replied to me today (10/13) after the event has already been over for a week and a half. They closed my ticket and sent me here to this exact forum post.

So here i am, reiterating everything from the ticket i opened, I was lucky enough to pull AW from event keys on friday so i’m not as upset, but I did waste 4400 event keys beforehand based on their contradicting documentation regarding mythics on event chests.

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