[reported] Delayed Pet Rescue Announcement

Platform, device version and operating system: Win 11/Steam

Screenshot or image:
Didn’t grab it in time. It said Firenza’s Flower is in danger, 30 mins left.

What you were expecting to happen, and what actually happened:
I was expecting to get notification of the pet rescue after playing one battle. I knew it was there because it was announced on our guild’s discord server. However, it was almost 30mins later before I got the in game announcement.

The only other way to know there’s a pet rescue going on in game would be to go to the “Games” menu and see that there is a Pet Rescue happening.*

How often does this happen? When did it begin happening?
I believe it started since the update.

Steps to make it happen again
*Have someone else trigger a pet rescue. Then keep playing until you get a notification.

7 Likes

That happened to me as well, except that I didn’t even get any notification for the pet but only saw it in the games menu. I played 9 battles after knowing the pet rescue was there (thanks Discord announcement!) and I never saw a notification at all.

2 Likes

Happens on playstation as well. Good thing we post in a group message. Hope you devs can fix this.

3 Likes

Yeah, on playstation the message won’t pop up until you do certain stuff, then it appears. Worse, sometimes if you go to the menu, it shows no pet rescue active, then you win a 30 second battle and it says there is one, but you’re lost time and there might be 50 mins left or whatever.

Same thing here, it’s happened multiple times now, both in Explore and PVP, that there’s no Pet Rescue pop up until you change location in PVP or leave Explore

3 Likes

Another related bug:

In the game menu it shows this:

Then going to the PvP map and coming back to the Kingdom map, I check again and see the Pet Rescue with 10 mins left.

Then when clicking on the Pet Rescue with 10 mins left, it says:

I restart the game and see that the Pet Rescue is really done and it shows the next Wednesday one in 4d.

@Jeto :sparkles:

4 Likes

Also after triggering a pet, if I kill another pet gnome, I get a cliffy error and the game closes. Same thing happened to a guild member.

4 Likes

this shoud be its own thread, as I need a new cliffy error and a troop list from the opponent side to confirm if this is the same transform issue already in the known issues or a new issue specific to pet gnomes crashing pvp and transforming troops

Caught video of the bug and posted on the main patch page, but cross-posting here, as well. Post: Update 8.9 Patch Notes - Official News - Gems of War | Forums
Video: https://youtu.be/WWW4Pw2KXC4 (This bug occurs on first 10 seconds. The rest is the chat shrinking game bug.)

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Hi Jeto - not sure if this has been missed (amongst the other issues updated upon).

for many years now, a pop-up window would appear at the end of a battle to tell you that a guild mate has rescued a pet.

This is now not happening. This is a major bug that has been introduced with the update and hopefully one of the ones being prioritised by the devs?

(And I wouldn’t call it delayed….it aint happening at all)

5 Likes

that has been reported and passed onto the team already, I’m waiting for an update

4 Likes

Dare I ask how this bug did not pass quality assurance testing?:rofl:

That’s a pretty big oversight for one of the most helpful pop-ups in the game when most of the others are just annoying…

I don’t think it is an oversight and more about how notifications on live work differently to a staging server - because this would have been picked up by QA or our awesome BETA squad asap, as they all play in Guilds and got the notification

1 Like

I’m confused. Are you saying your team test using a defective method that fails to find bugs, or that the team would have used the right method and found it but they didn’t do the testing?
I’m sure there’s an issue here, just not sure which one. Either way, that sounds bad. If you can pinpoint the issue, hopefully it’s something that can be improved on?

1 Like

Hi Jeto - any feedback on this yet?

The in-game pop-up to advise a guild mate has rescued a pet (when you end a battle or when collecting a tribute etc) has been a well-functioning aspect of Gems of War for more than a decade.

It is a real shame that such a good change to pet rescues (ie choice of three) has been marred by this introduced issue in 8.9.

3 Likes

I’ve been seeing the same thing since the new range of pets started dropping (and I started paying attention to pets again).

Aside from fixing the bug mentioned, I’d also like to see some definitive, non-battle way of triggering a pet notification. The obvious candidates are clicking on the Games menu or the Mail icon – the more, the better, frankly.

3 Likes

Without pet rescues having the pop-up message to indicate that there is a pet active, (like right after you finish a bottle or collect tribute), will make this vault weekend tedious. You will have to either restart your game, wait for a message in chat, or quickly finish a battle, and then exit to the world map to see if a pet is active or not.

Not having the pet rescue message behave like it did normally should have never been released. Period.

2 Likes