Recent Bans and Trophy deductions

[Saltypatra]

To clear things up, none of the bans that have happened are related to the 4.3.5 update release. Unfortunately, some of the bans went out on the same day, so there was a bit of confusion.

I made a post about how we have been improving our cheat and hack detection in Gems of War today.

@Saltypatra

Ahoy, adventurers!

We are in the process of working on our cheat detection in Gems of War. As such, we have been able to find more players hacking the game, and are able to track subtler ways of cheating.

What does this mean for you? Overall, a fairer Gems of War! Yay! However, as we continue improving our cheat detection, we felt it best to also update the way we move forward with player bans.

Some players have already been banned, but over the next month we will be removing more players from the game. The reason that we prefer to ban in smaller groups, instead of all at once, is to give ourselves the time to investigate each of these players as well as their patterns of behaviour in game prior to taking action. We will do our best to ensure that these bans don’t happen during Guild Wars, but we can’t guarantee that we won’t act if a cheater of appropriate severity is found.

Currently all the players being removed from the game have a moderate to severe amount of infractions, and once picked up by our cheat detection were manually investigated.

Thank you for your patience with us as we work on cleaning up the game.

Please be aware that after our new cheat detection has alerted us to the fact that a player is cheating, we then manually review their account to verify this information. If it is found to be true, the player is then removed from the game.

If a player feels that they have been wrongly banned they are welcome to contact our support, and we will investigate their account again.

It is also worth noting that even if a player doesn’t accrue a lot of trophies, or seem like the kind of person that would cheat, that they still may be doing so. Some players hack PVP, and these are easier for people to notice, but others hack in more subtle ways, or hack other game modes, which is less obvious to outside observers.