Hi there,
Sorry, we thought this was made clear in Salty’s goodbye post.
Our CX team handles all things front end now, including Community Management.
So instead of one person we have myself, Jeto and OminousGman.
This has enabled us to spend a lot more time in the community, social, forums etc.
You may have noticed an increase of responses to threads in the forum from sometime before Salty left as we transitioned the CX team to this role.
Between the 3 of us we have a lot of experience in support, community and social media.
In the background, now that we have more staff on the team, we’re working on some cool new stuff, like video content and our stream format. The Archproxy Yvendra video is an example of that.
We’re also reviewing our internal reporting etc. to make sure we’re representing players in house as effectively as we can.
Fortunately, we had already started this transition to the CX team handling the bulk of community/social as Salty was actually promoted to Associate Producer for Puzzle Quest 3 before she left us.
Regarding Salty, it’s bittersweet as we are very sad she’s left us and hope we’ll work again with her in future but she left to pursue her growing career as a writer after being offered a senior position at another games company where she can specialise in narrative design 