Invite Code: Richyread
Main platform: iOS
I predominantly play on iOS (iPad) and see the “cannot connect to Global Chat” error message on a fairly frequent basis. I don’t use Global Chat - I’ve set the channel to 200 in an attempt to improve performance etc.
This is purely anecdotal but I also seem to notice chat issues most during the day and they are nnot always related to the server being offline; for example last Monday I could post in Guild chat from my laptop just fine, but when I went home my iPad kept receiving the error messages. (Note I play on GMT/UK time)
Some extra feedback/ideas that may help:
It would be useful (at least for me) if there was a way to separate the two streams or perhaps remove Global Chat (with it’s myriad of channels) and replace with a handful of dedicated channels instead that players could subscribe too?
- Dev Chat
- Dev Announcements
- New User Chat
- Help & Support Chat etc.
Would this help narrow down issues to a specific chat channel/chat server and allow players to unsubscribe from some/all if needed (which may have a further improvement on performance - less people connecting = less refresh calls to the server(s)?)
I would also think that temporarily suspending the auto-announcements - such as Richyread raised xyz to Mythic for example - at least from the chat broadcast (perhaps retain the local popup?) could also be an option to look at in the short term without too much impact on the game.