OminousGman is actually Associate Producer for Gems of War now 
It’s been great having him as a Producer coming from CX as he’s really in tune with what sort of feedback we receive from the community and he’s always been fantastic with the bug reports and helping prioritise community concerns.
He’s still a part of our daily community meetings but as Associate Producer he’s able to help us make improvements to how we priorotise community.
I know there’s a bunch of outstanding things to improve and it’s a team effort, not just Gman, but he is an asset in that position for sure.
In general, improvements are being made behind the scenes regarding community and communication. It does take time to get these things moving though, especially in a way that’s noticeable to the community itself. I’ve been incredibly happy to see a senior team member personally looking at some longstanding community reported bugs recently as a result of some of these changes and am excited to see things improve over time.