Cheating is things like using third party tools to play the game or modifying game files. The only info we give about this is here: https://gemsofwar.zendesk.com/hc/en-us/articles/360000348076-Hacking-or-cheating-in-Gems-of-War
The reason we don’t get any more specific than that is so that we don’t assist people who come up with tools and cheats for the game to bypass our hack detection. But all of these are based on modifying the game or using third party tools.
These things are being treated as separate issues, I understand it may look like they’re not because the problem is every time the gold cap issue is reported on the forum, a specific game account that is banned keeps coming up and we can’t discuss it. It’s already happened again in this thread. But if we can just not talk about that at all here the thread can stay open.
I mentioned in another thread the reason this gold cap issue exists - the cap is based on the way numbers are stored and is not a Gems of War specific issue per se, as in if you had to store a number in any piece of software there would be a cap imposed by the way the data was stored. Originally the current number was an acceptable threshold and even though it’s highly unlikely anyone not cheating would reach this threshold currently we are going to raise it because we don’t want to risk it being possible for anyone playing legitimately.
Hopefully this helps clear things up?
@Fourdottwoone if you’re saying it’s not about a bug or a ban but you want to make a complaint about staff you can write a support ticket and it will be handled by the person who supervises the staff member you have an issue with.
We would leave the gold cap bug report threads open as long as it doesn’t discuss a player’s ban - we did explain this already. I’ve just repeated myself here but I know a lot gets posted on the forum so it’s easy to miss things and this thread was more bug related than the others so happy to leave it open as long as it doesn’t switch again from being about the bug to being about a ban.