[ticket submitted] Guild not Opted In automatically for Guild Wars?

Platform, device version and operating system:

PC/Mobile

Screenshot or image:

What you were expecting to happen, and what actually happened:
We should be opted in automatically - I did not opt out. Why is my Guild not in (even though small - I am rebuilding the guild).

How often does this happen? When did it begin happening?
Once-off

Steps to make it happen again
Opt us in

Opt-In

The first step in preparing for a Guild War is to OPT-IN. This may be done by anyone in the top 3 ranks of Guild Leadership. Access the check-box from the Guild Wars Menu by selecting “My Guild’s Keep” followed by the “Admin” button.

This must be done 3 days before a Guild War begins, else the option will be locked. This is to give Guilds enough time to prepare their defenses.

All Guilds who have had an active member in the last 3 months will be automatically opted-in to Guild Wars, but may disable that if wish.

The automatic opt-in was only for the start of the new Guild Wars. At any point, if a Guild opt’s out, they are not automatically opted BACK in.

I am closing this thread as you have already submitted a ticket, which will get a response as soon as we can.