I had this happen to me yesterday, on PS4, in the Underspire. I didn’t recognise the troop when I summoned one – I’m using a Vash’Dagon team with a Hero who has the Karakoth exploder/summoner weapon – so I clicked on it to take a look and that was that.
The admins can tell us all they want that they have robust QA processes and “bugs can happen even so”, but we still see too many bugs that slip through for me to be content with the explanation. Or even for me to buy the explanation as being honest.
A single Underspire token doesn’t bother me very much. The underlying problem that this is simple (stuff) that should have been caught and fixed prior to release does.