This has been highlighted to the mods for years now, with zero improvement, especially when it matters most.
If they ever were to hire a single dedicated mod with the required softskills, they would earn who knows how much through the fact that less wallets would close up due to communication shortcomings.
However, because those able to make such a decision do not frequent the forums to know what’s going on, status quo prevails.
(See Sirrian’s recent appearance to give his seal of approval on Weavergate, while also demonstrating that he had no idea the Soulforge recipe was already up: Proof of life please - #9 by Sirrian )
