Please go back to our Help Centre here:
https://gemsofwar.zendesk.com/hc/en-us
Make sure you’re signed in, select your name in the top right and then my activities to see your support tickets and my reply 
Please go back to our Help Centre here:
https://gemsofwar.zendesk.com/hc/en-us
Make sure you’re signed in, select your name in the top right and then my activities to see your support tickets and my reply