I suspect that @CaptainAwesome is on to something and there may be something wrong with your accounts that is causing this issue you’re having.
Please submit a ticket with our Support Team here; https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356
They’ll be able to assist and look into this in greater detail.
OminousGMan - Support Human 