Blasting looks different, this is more like the community wondering what is going on. If I had to guess I’d go with option 2, it’s really Sirrian, and he’s so out of touch with the game that he hasn’t heard anything about Weavergate yet. Which is kind of disconcerting, because it feels like he definitely should have heard about Weavergate in his position, considering how phenomenal IP2 messed up here.
Have you considered the communication might be so poor because the staff members haven’t learned to communicate in any reasonable way yet? Let’s take a look at this, a very prominent bug report of interest to many players:
Status investigating, for two months now. No response at all, even after several prompts to provide an update in regards to the investigation that is supposedly happening. The company isn’t getting blasted based on what they do, the company is getting blasted because they fail to do anything. The vanishing part isn’t a reaction, it’s the very root cause.
Historically, this has primarily meant “any player feedback obtained will selectively be used out of context in the future to justify some unpopular changes to the game”, so instead of focusing on the obvious fact that 5 tarot cards is a nightmare crafting requirement for anyone who missed Halloween week, let’s move on to the most noteworthy aspect of this week’s fiascos (of course it’s not the poor QA & undercompensation surrounding Tuesday’s Devilgate, since that’s business as usual by now with this company)
After a week of attempts by the playerbase, both documented and anecdotal, there is absolutely no credible report of a 3rd Devil being found within the same day ( Data Gathering: The Flesh Horror Battlecrasher ), and despite multiple chances to acknowledge this cap (it is a demonstrated cap, for all practical purposes), the mods insist in avoiding transparency while phrasing the ‘odds’ in a way that may keep uninformed players chasing for that reward, that has not been found by any player within earshot of forum members.
This matters, because hereinafter every time this company claims there is a ‘chance’ of getting something, but refuses to disclose what the chance is, we can now refer to Devilgate and go into it with our eyes open that ‘a chance’ may mean ‘no chance’ for all practical purposes…
…and of course the devs’ reluctance to even look into whether the drop rates were broken after the 2nd drop (much like things were broken on Tuesday) suggests that it is not surprising to them that the playerbase hasn’t found that 3rd daily Devil.
With the above facts, time for Caveat Emptor once again.
This coming from a company that has openly embraced Monetisation as virtually its sole priority (and encourages you to spend more money, because who cares about Weavergate): have fun scrolling and clicking on 50 tiny icons individually to figure out what are the ‘extra rewards’ that they are trying to sell you this time. #gowDesignSkills
Just gonna leave these here, as another cycle of ‘this company spends more time on reasons/excuses than on actually avoiding most customer anger by communicating consistently and professionally’ inches closer to its predictable conclusion, and if history is any indicator, it shall be forgotten by most until the next time this company does it again…
…all the while ensuring that monetization bugs are resolved immediately, and flirting with legal lines #Weavergate
There we have it: once again, the obscure and virtually nonexistent appearance rate is ‘working as intended’ (the report was even marked as ‘Not A Bug’).
In line with this company’s consistent professionalism, this was informed on day 6 of the alleged 7-day-boosted-rate.
Nah, it’s just further confirmation that they don’t even bother to read the question.
“Is King Minos really supposed to have the same third trait as the Shaman hero?” - “Yeah, working as intended.”
“Is The Labyrinth banner really supposed to grant one more mana than every other banner?” - Yeah, working as intended."
“Is Wu Hao really supposed to have a third trait that is already entirely covered by her first trait?” - “Yeah, working as intended.”
“Is there really a human being answering these questions, not just an auto-responder?” - “Yeah, working as intended.”
As expected, no Mod was available after office hours to try and assist with the issue, so things kept getting worse until the next working day in Australia.
However, once they took note of the problem they acted swiftly to disable the bugged shop (undoubtedly not an optimal solution to all players, but likely to be among the best damage-control options, second maybe to extending the Faction Event for an extra day with the bug resolved), and clearly communicating that there would be a refund and a rescheduling of the event.
Noteworthy unusually clear and professional communication and action, and thus noted.
