This. Very much this.
For a company that is so focused on monetisation, it is amazing that they still do not realize how much money they are losing when staff, who may excel in certain duties but who do not necessarily have the required soft skills to interact with customers (as abundantly documented), are allowed to taint the company’s image through recurrent faux-pas.
Before the Dev Tracker tab mysteriously disappeared from my tabs yesterday, it showed that Sirrian hasn’t logged on in a couple of months, so some additional supervision may be advisable, moving forward.
