You should clarify that this only applies on what YOU or YOUR TEAM classify as “urgent”.
We’ve seen that “nothing” will happen in the past… Empty promises.
Example: [Fixed] 10th crown of the day doesn't appear
Just to clarify from the side of the PLAYERS:
It is not “enough” to do a quick post, not even recognizing the existing problem and to then just “wait it out”. 
…but enjoy your well deserved holidays