@TaliaParks, yes, actually.
I've got a lot of sympathy for Niantic, because we've been through some similar issues here, albeit on a much smaller scale.
As a Pokemon Go player myself, I'm kinda cranky at them, but as a dev, I just really want to give them a hug and help them out.
Niantic are doing something quite new, and they're doing it on a scale that only Blizzard, Riot & Valve (and maybe a couple of others) are really dealing with in the gaming space. All of those companies have had some pretty brutal growing-pains too. Outside of the gaming space other companies DO deal with this scale, but traditionally game teams are small-ish, usually rushed & a little stressed, and combined with the speed of growth of Pokemon Go, I think you get a perfect storm for things to go wrong.
I think they might have been wise to hire some REALLY strong community management folk, and start building a good rapport with their playerbase so they could push through this period with less stress. To me, it seems this was inevitable. But, you know, I'm just kinda being Captain Hindsight here.
Anyway, personally, I understand their plight quite well. So I'm cutting them a bunch of slack while they sort their stuff out. I've taken a bit of a break from Pokemon Go, but will surely get back to it in a month or two.