Please Explain This to Me (Resolved)

Support
1

I’ve been VIP 15 for months. Now suddenly 14 is the max? I hope this is a bug; I paid for those bonuses and would like them back. @Saltypatra what say you?

1315×798 229 KB

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Yeah probably bug, vip 20 is the new max

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3

Gotta be a bug. VIP levels will be going up, not down.

And… sniped by @Rickygervais

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Hey River, please contact support so we can fix this for you. This is definitely an error.

https://gemsofwar.zendesk.com/hc/en-us

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I’m on mobile. Does the new limit apply there or just on console? If it does, I should be halfway to 16 by now.

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No sorry my bad it’s only on console right now

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7

Support will sort you out. If you submit a ticket now I’ll get the team to look at it before they go home.

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Based on comments in the console 3.0.5 patch notes thread, PC/mobile will get the new VIP levels 16 to 20 when we get the Unity upgrade (aka Soon™).

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This is a bug for all users across PC/Mobile at the moment. We will have a fix out shortly (before the weekly reset at least).

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Ticket submitted. Thanks for your help. @Saltypatra, and everyone else for the information.

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All fixed now, thanks for the rapid response.

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