# Xbox One Profile Achievement Glitch

**URL:** <https://community.gemsofwar.com/t/xbox-one-profile-achievement-glitch/45637>\
**Category:** Bug Reports\
**Created:** [September 10, 2018, 7:15am UTC](https://community.gemsofwar.com/t/xbox-one-profile-achievement-glitch/45637 "2018-09-10T07:15:06Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![pseudotsuga](https://avatars.discourse-cdn.com/v4/letter/p/ad7895/32.png) [@pseudotsuga](https://community.gemsofwar.com/u/pseudotsuga)\
**Post date:** [September 10, 2018, 7:15am UTC](https://community.gemsofwar.com/t/xbox-one-profile-achievement-glitch/45637/1 "2018-09-10T07:15:06Z")

</div>

Today, after playing for a while, I logged in to Gems of War with a secondary account without closing the game - title screen, back button to change profile. When I logged in with the new profile, the other profile’s stats showed up and I was awarded achievements based off of that (like the level 500 one). I tried this again with another account and the same thing happened.

if I close the game and then change profiles this does not happen.

---

<div class="post-metadata">

**Author:** ![pseudotsuga](https://avatars.discourse-cdn.com/v4/letter/p/ad7895/32.png) [@pseudotsuga](https://community.gemsofwar.com/u/pseudotsuga)\
**Post date:** [September 10, 2018, 7:55am UTC](https://community.gemsofwar.com/t/xbox-one-profile-achievement-glitch/45637/2 "2018-09-10T07:55:33Z")

</div>

- The first time it happened, I logged out of my Gamertag while in the game, then changed accounts to do a few Raid battles (maybe saving a minute rather than closing the program and starting again)  
-The second time I tried, with a tertiary account, changing profiles after being kicked back to the menu screen after the Raid event ended. (tchanged from the secondary account).

It seems to me. the profile changed, but the save file did not. .

It only unlocked Level 400 on one account (I was level 450+ anyway) on the first account and up to level 250 and the Kingdom level 5 on the second account. I should have closed the program and logged in the correct way, but I was trying to save time (the second time was just to verify). .

---

<div class="post-metadata">

**Author:** ![GoldPhoenix0](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/goldphoenix0/32/35599_2.png) [@GoldPhoenix0](https://community.gemsofwar.com/u/GoldPhoenix0)\
**Post date:** [September 10, 2018, 11:27pm UTC](https://community.gemsofwar.com/t/xbox-one-profile-achievement-glitch/45637/3 "2018-09-10T23:27:03Z")

</div>

Hey @pseudotsuga,

This is a known issue, and will hopefully be fixed within the week. If you need any more information, please read the attached thread.

> [@Swiching accounts in game no longer works](https://community.gemsofwar.com/t/swiching-accounts-in-game-no-longer-works/45318/2):
>
> Hey @LeafCatcher, We have found this bug and will hopefully have a fix out within a week or two. In the meantime, closing down the app (by pressing the Xbox button on the controller) and pressing the Start/Menu button on the Gems of War icon, and Close Game, followed by reopening the game again will get the game to connect to the correct profile. If this is still opening the incorrect profile, Please follow this guide to get the correct profile loading again. Please note you will not lose any…