# Xbox One Lost reward of guild

**URL:** <https://community.gemsofwar.com/t/xbox-one-lost-reward-of-guild/22273>\
**Category:** Support\
**Created:** [April 6, 2017, 5:49pm UTC](https://community.gemsofwar.com/t/xbox-one-lost-reward-of-guild/22273 "2017-04-06T17:49:16Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ZarooS](https://avatars.discourse-cdn.com/v4/letter/z/71c47a/32.png) [@ZarooS](https://community.gemsofwar.com/u/ZarooS)\
**Post date:** [April 6, 2017, 5:49pm UTC](https://community.gemsofwar.com/t/xbox-one-lost-reward-of-guild/22273/1 "2017-04-06T17:49:16Z")

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In Xbox One my Guild “Steel & Honor” completed all guild tasks and a full bar.  
I get an email with the 3 rewards and when I open it, the game give me and error and the retry msg.  
I try to retry several times and I had to cancel at last. when the game return I got mail warning, but no mail are in my inbox and I don’t have the rewards (no keys, for example)

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**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\
**Post date:** [April 7, 2017, 12:40am UTC](https://community.gemsofwar.com/t/xbox-one-lost-reward-of-guild/22273/2 "2017-04-07T00:40:48Z")

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You best option would be to submit a ticket to support. You can report issues here: [https://gemsofwar.zendesk.com/hc/en-us](https://gemsofwar.zendesk.com/hc/en-us) Console is also supported by 505Games, and you can submit a ticket to them here: [http://support.505games.com/support/tickets/new](http://support.505games.com/support/tickets/new)

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**Author:** ![ZarooS](https://avatars.discourse-cdn.com/v4/letter/z/71c47a/32.png) [@ZarooS](https://community.gemsofwar.com/u/ZarooS)\
**Post date:** [April 7, 2017, 6:43pm UTC](https://community.gemsofwar.com/t/xbox-one-lost-reward-of-guild/22273/3 "2017-04-07T18:43:24Z")

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Thanks, I’ll try that.

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**Author:** ![ZarooS](https://avatars.discourse-cdn.com/v4/letter/z/71c47a/32.png) [@ZarooS](https://community.gemsofwar.com/u/ZarooS)\
**Post date:** [April 12, 2017, 3:58pm UTC](https://community.gemsofwar.com/t/xbox-one-lost-reward-of-guild/22273/4 "2017-04-12T15:58:30Z")

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I put a ticket in [https://support.505games.com](https://support.505games.com) and they solve it.