# Xbox one issues

**URL:** <https://community.gemsofwar.com/t/xbox-one-issues/1721>\
**Category:** Support\
**Created:** [December 6, 2015, 1:13pm UTC](https://community.gemsofwar.com/t/xbox-one-issues/1721 "2015-12-06T13:13:40Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![kevin](https://avatars.discourse-cdn.com/v4/letter/k/2acd7d/32.png) [@kevin](https://community.gemsofwar.com/u/kevin)\
**Post date:** [December 6, 2015, 1:13pm UTC](https://community.gemsofwar.com/t/xbox-one-issues/1721/1 "2015-12-06T13:13:40Z")

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Im playing on xbox one and before and after the patch i have issues with the game stuttering/freezing momentarily during game play. It will happen usually once every 5 to 10 minutes. I do not place my system on standby mode but i completely shut it down everytime.

Does anyone else experience this? thanks

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**Author:** ![Gems-of-War](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/gems-of-war/32/2281_2.png) [@Gems-of-War](https://community.gemsofwar.com/u/Gems-of-War)\
**Post date:** [December 7, 2015, 12:04am UTC](https://community.gemsofwar.com/t/xbox-one-issues/1721/2 "2015-12-07T00:04:32Z")

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Hi Kevin,

If you want to investigate this issue further, best way would be to contact console support directly at [http://support.505games.com/support/home](http://support.505games.com/support/home)  
Hope that helps 🙂

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**Author:** ![Eika](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/eika/32/103088_2.png) [@Eika](https://community.gemsofwar.com/u/Eika)\
**Post date:** [December 7, 2015, 12:09am UTC](https://community.gemsofwar.com/t/xbox-one-issues/1721/3 "2015-12-07T00:09:00Z")

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Try to uninstall-install it.

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**Author:** ![ruzin](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ruzin/32/1498_2.png) [@ruzin](https://community.gemsofwar.com/u/ruzin)\
**Post date:** [December 7, 2015, 6:06pm UTC](https://community.gemsofwar.com/t/xbox-one-issues/1721/4 "2015-12-07T18:06:03Z")

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Same problem has happened on PS4. The latest patch has caused more errors, freezes, unexplainable closes of game; unbalanced gameplay…I could go on.

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**Author:** ![duckwoa](https://avatars.discourse-cdn.com/v4/letter/d/eb8c5e/32.png) [@duckwoa](https://community.gemsofwar.com/u/duckwoa)\
**Post date:** [September 17, 2016, 7:24am UTC](https://community.gemsofwar.com/t/xbox-one-issues/1721/5 "2016-09-17T07:24:08Z")

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I am experiencing the same connection to server error retry message on the XBOX One. Any ideas how it can be resolved ? I try clearing the cache and reinstall GOW. However, I have had no luck so far. Appreciated any help and thank you in advance.

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**Author:** ![AngryMidget](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/angrymidget/32/10478_2.png) [@AngryMidget](https://community.gemsofwar.com/u/AngryMidget)\
**Post date:** [September 17, 2016, 9:53am UTC](https://community.gemsofwar.com/t/xbox-one-issues/1721/6 "2016-09-17T09:53:10Z")

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I factory reset my xbox (not for this reason), but it fixed the problem for me.