# XB1 - There was a problem when trying to contact the server **URL:** \ **Category:** Support\ **Created:** [August 18, 2018, 6:26pm UTC](https://community.gemsofwar.com/t/xb1-there-was-a-problem-when-trying-to-contact-the-server/44232 "2018-08-18T18:26:17Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![DigitalWar669](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/digitalwar669/32/40520_2.png) [@DigitalWar669](https://community.gemsofwar.com/u/DigitalWar669)\ **Post date:** [August 18, 2018, 6:26pm UTC](https://community.gemsofwar.com/t/xb1-there-was-a-problem-when-trying-to-contact-the-server/44232/1 "2018-08-18T18:26:17Z")
Game was running really slow and taking 3+ minutes to change teams. I rebooted my xbox and now I cannot get back in. Tested Overwatch and it loaded right up. “There was a problem when trying to contact the server. Please wait a few minutes and restart your game.” ---
**Author:** ![mld-81](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mld-81/32/63170_2.png) [@mld-81](https://community.gemsofwar.com/u/mld-81)\ **Post date:** [August 18, 2018, 6:29pm UTC](https://community.gemsofwar.com/t/xb1-there-was-a-problem-when-trying-to-contact-the-server/44232/2 "2018-08-18T18:29:20Z")
Same issue over in PS4 land, constant server error messages ---
**Author:** ![LummoxJR](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lummoxjr/32/209_2.png) [@LummoxJR](https://community.gemsofwar.com/u/LummoxJR)\ **Post date:** [August 18, 2018, 6:29pm UTC](https://community.gemsofwar.com/t/xb1-there-was-a-problem-when-trying-to-contact-the-server/44232/3 "2018-08-18T18:29:37Z")
Same on iPad so this isn’t just Xbox/PS4. ---
**Author:** ![pmbpro667](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/pmbpro667/32/38100_2.png) [@pmbpro667](https://community.gemsofwar.com/u/pmbpro667)\ **Post date:** [August 18, 2018, 6:34pm UTC](https://community.gemsofwar.com/t/xb1-there-was-a-problem-when-trying-to-contact-the-server/44232/4 "2018-08-18T18:34:34Z")
Same with me, and I’m on PS4, like **mid-81** is. Another thing I found was that I also could not access my stats on the **[gowdb.com](http://gowdb.com)** site. I’d log in, and I don’t see my usual profile pic, kingdom stats nor my Traitstone numbers (they are all set to zero), etc. All I see is the general list of all the game’s troops. I cleared my browser cache and site’s cookies, then relogged in and got the same results. ---
**Author:** ![DigitalWar669](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/digitalwar669/32/40520_2.png) [@DigitalWar669](https://community.gemsofwar.com/u/DigitalWar669)\ **Post date:** [August 18, 2018, 6:35pm UTC](https://community.gemsofwar.com/t/xb1-there-was-a-problem-when-trying-to-contact-the-server/44232/5 "2018-08-18T18:35:33Z")
Ok, just got back in. Still slow and getting lag between switching. Hopefully they can resolve those servers and add more 😃 ---
**Author:** ![DigitalWar669](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/digitalwar669/32/40520_2.png) [@DigitalWar669](https://community.gemsofwar.com/u/DigitalWar669)\ **Post date:** [August 18, 2018, 7:10pm UTC](https://community.gemsofwar.com/t/xb1-there-was-a-problem-when-trying-to-contact-the-server/44232/6 "2018-08-18T19:10:26Z")
Back to errors between every match, currently unplayable. ---
**Author:** ![CUMBERLANDCHRIS](https://avatars.discourse-cdn.com/v4/letter/c/74df32/32.png) [@CUMBERLANDCHRIS](https://community.gemsofwar.com/u/CUMBERLANDCHRIS)\ **Post date:** [August 19, 2018, 11:32pm UTC](https://community.gemsofwar.com/t/xb1-there-was-a-problem-when-trying-to-contact-the-server/44232/7 "2018-08-19T23:32:09Z")
exact same unplayable ---
**Author:** ![Santandrix](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/santandrix/32/68758_2.png) [@Santandrix](https://community.gemsofwar.com/u/Santandrix)\ **Post date:** [August 20, 2018, 12:24am UTC](https://community.gemsofwar.com/t/xb1-there-was-a-problem-when-trying-to-contact-the-server/44232/8 "2018-08-20T00:24:39Z")
> [@Server Issues 20/08](https://community.gemsofwar.com/t/server-issues-20-08/44307): > > We’re currently aware that the servers are experiencing issues. We’re currently looking into them and will provide an update when we have more information. We suspect that a Moa has gotten loose… so I’m going to go see if I can wrangle it. puts on cowboy_hat_face Update: The issues should be resolved now. Lasso these threads in. No more new ones please. Thanks. ---
**Author:** ![DigitalWar669](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/digitalwar669/32/40520_2.png) [@DigitalWar669](https://community.gemsofwar.com/u/DigitalWar669)\ **Post date:** [August 20, 2018, 4:12am UTC](https://community.gemsofwar.com/t/xb1-there-was-a-problem-when-trying-to-contact-the-server/44232/9 "2018-08-20T04:12:40Z")
> [@Santandrix](#): > > Lasso these threads in. No more new ones please. Thanks. You mean being first post yesterday 😃