# Why my tickets don't unswered? **URL:** \ **Category:** Support\ **Created:** [May 1, 2020, 10:27am UTC](https://community.gemsofwar.com/t/why-my-tickets-dont-unswered/63183 "2020-05-01T10:27:23Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![Bloodmoon](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/bloodmoon/32/62029_2.png) [@Bloodmoon](https://community.gemsofwar.com/u/Bloodmoon)\ **Post date:** [May 1, 2020, 10:27am UTC](https://community.gemsofwar.com/t/why-my-tickets-dont-unswered/63183/1 "2020-05-01T10:27:23Z")
I was sand some tickets about player’s of my guild ban 17 days ago. Please, unswer anything. Му invite-code goldmoon\_vf9s (Bloodmoon), player’s invite-code MADY\_CFVX (Mady). ![Screenshot_2020-05-01-13-04-33-458_org.mozilla.firefox](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/7/1/71a52adbaeeaec8bef85a2c3ca488588746d7651.png) ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [May 4, 2020, 7:48am UTC](https://community.gemsofwar.com/t/why-my-tickets-dont-unswered/63183/2 "2020-05-04T07:48:40Z")
Ban appeals have the lowest priority in the ticket queue. First we help all players with technical issues and game questions. You will receive an answer this week though. ---
**Author:** ![Bloodmoon](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/bloodmoon/32/62029_2.png) [@Bloodmoon](https://community.gemsofwar.com/u/Bloodmoon)\ **Post date:** [May 4, 2020, 5:39pm UTC](https://community.gemsofwar.com/t/why-my-tickets-dont-unswered/63183/3 "2020-05-04T17:39:57Z")
Игрок заблокирован уже более двух недель и не будет участвовать в Войне гильдий. Разве это не срочно. А он всего лишь фармил тремя Огненными бомбами и Вестником рассвета очень много экспедиций на первой сложности. А теперь мы будем играть Войну без него. Вам написали трое наших игроком велючая меня, пожалуйста разберитесь с ситуацией. Взломщиков мы и сами не тепрпим. Так мы просто потеряем ценного игрока а остальные игроки боятся что из заблокируют и оставят это без объяснений… Очень надеюсь на справедливость вашей команды. Люди годы посвящают любимой игре и вот такая неприятность… ---
**Author:** ![Bloodmoon](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/bloodmoon/32/62029_2.png) [@Bloodmoon](https://community.gemsofwar.com/u/Bloodmoon)\ **Post date:** [May 8, 2020, 7:58pm UTC](https://community.gemsofwar.com/t/why-my-tickets-dont-unswered/63183/4 "2020-05-08T19:58:35Z")
Три недели нет ответа по моему вопросу. И не только по моему. На обжалование бана самим игроком также не было ответа. Может всё-таки сделате что-нибудь, ведь не было взлома… Человек просто экспедицию бил и система его заблокировала… ---
**Author:** ![Eika](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/eika/32/103088_2.png) [@Eika](https://community.gemsofwar.com/u/Eika)\ **Post date:** [May 8, 2020, 8:31pm UTC](https://community.gemsofwar.com/t/why-my-tickets-dont-unswered/63183/5 "2020-05-08T20:31:50Z")
“Three weeks there is no answer on my question. And not only in my opinion. There was also no answer to the appeal of the ban by the player himself. Maybe you’ll do something after all, because there was no hacking … The person just beat the expedition and the system blocked it …” No reply to an appeal might mean that the ban was correct. ---
**Author:** ![Bloodmoon](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/bloodmoon/32/62029_2.png) [@Bloodmoon](https://community.gemsofwar.com/u/Bloodmoon)\ **Post date:** [May 9, 2020, 2:09am UTC](https://community.gemsofwar.com/t/why-my-tickets-dont-unswered/63183/6 "2020-05-09T02:09:50Z")
Вот хотя бы это можно было написать. Спасибо. ---
**Author:** ![Bloodmoon](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/bloodmoon/32/62029_2.png) [@Bloodmoon](https://community.gemsofwar.com/u/Bloodmoon)\ **Post date:** [May 9, 2020, 2:15am UTC](https://community.gemsofwar.com/t/why-my-tickets-dont-unswered/63183/7 "2020-05-09T02:15:47Z")
Это оффициальный ответ, или предположение? Кто-то вообще разбирался с этой темой, или система автоматически заблокировала игрока и всё на этом? ---
**Author:** ![FREDDY](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/freddy/32/63726_2.png) [@FREDDY](https://community.gemsofwar.com/u/FREDDY)\ **Post date:** [May 9, 2020, 6:18am UTC](https://community.gemsofwar.com/t/why-my-tickets-dont-unswered/63183/8 "2020-05-09T06:18:12Z")
Do you think they care? ---
**Author:** ![Live](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/live/32/40596_2.png) [@Live](https://community.gemsofwar.com/u/Live)\ **Post date:** [May 9, 2020, 6:20am UTC](https://community.gemsofwar.com/t/why-my-tickets-dont-unswered/63183/9 "2020-05-09T06:20:48Z")
Or they want to translate? 🧐 ---
**Author:** ![Bloodmoon](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/bloodmoon/32/62029_2.png) [@Bloodmoon](https://community.gemsofwar.com/u/Bloodmoon)\ **Post date:** [May 9, 2020, 6:56am UTC](https://community.gemsofwar.com/t/why-my-tickets-dont-unswered/63183/10 "2020-05-09T06:56:21Z")
I hope so. Here, for example, a player in the top pvp of 1200 wins and 0 losses, why he is not banned, this is a clear hack. And my man farm dwarfs on an expedition from the phone. The account is several years old, so why should he do such idiocy? ---
**Author:** ![Bloodmoon](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/bloodmoon/32/62029_2.png) [@Bloodmoon](https://community.gemsofwar.com/u/Bloodmoon)\ **Post date:** [May 9, 2020, 6:57am UTC](https://community.gemsofwar.com/t/why-my-tickets-dont-unswered/63183/11 "2020-05-09T06:57:33Z")
I wrote in different languages and always got an answer, but now they seem to ignore me. ---
**Author:** ![UKresistance](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ukresistance/32/7558_2.png) [@UKresistance](https://community.gemsofwar.com/u/UKresistance)\ **Post date:** [May 9, 2020, 7:54pm UTC](https://community.gemsofwar.com/t/why-my-tickets-dont-unswered/63183/12 "2020-05-09T19:54:44Z")
Sounds like the player got banned for botting, but bloodmoon says he just uses firebomb x3 with dawnbringer on explore level one. ---
**Author:** ![Bloodmoon](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/bloodmoon/32/62029_2.png) [@Bloodmoon](https://community.gemsofwar.com/u/Bloodmoon)\ **Post date:** [May 10, 2020, 3:38am UTC](https://community.gemsofwar.com/t/why-my-tickets-dont-unswered/63183/13 "2020-05-10T03:38:11Z")
So it is, just a good device and excellent Internet, everything was downloaded quite quickly. ---
**Author:** ![AMT](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/amt/32/56829_2.png) [@AMT](https://community.gemsofwar.com/u/AMT)\ **Post date:** [May 12, 2020, 5:23am UTC](https://community.gemsofwar.com/t/why-my-tickets-dont-unswered/63183/14 "2020-05-12T05:23:41Z")
> [@Kafka](#): > > You will receive an answer this week though. @Bloodmoon , please update the forum on whether this happened as promised. 🤞 🤞 🖖 ---
**Author:** ![Bloodmoon](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/bloodmoon/32/62029_2.png) [@Bloodmoon](https://community.gemsofwar.com/u/Bloodmoon)\ **Post date:** [May 12, 2020, 5:57am UTC](https://community.gemsofwar.com/t/why-my-tickets-dont-unswered/63183/15 "2020-05-12T05:57:55Z")
The problem is resolved, the player has been unlocked. Thank you, Kafka, for your loyalty and efficiency in resolving this issue. 😉 ---
**Author:** ![Bloodmoon](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/bloodmoon/32/62029_2.png) [@Bloodmoon](https://community.gemsofwar.com/u/Bloodmoon)\ **Post date:** [May 12, 2020, 6:00am UTC](https://community.gemsofwar.com/t/why-my-tickets-dont-unswered/63183/16 "2020-05-12T06:00:45Z")
The topic can be deleted, since there is no useful information here, only my moaning. 🙂 🙂 🙂 ---
**Author:** ![AMT](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/amt/32/56829_2.png) [@AMT](https://community.gemsofwar.com/u/AMT)\ **Post date:** [May 12, 2020, 6:09am UTC](https://community.gemsofwar.com/t/why-my-tickets-dont-unswered/63183/17 "2020-05-12T06:09:09Z")
It is useful for future players in similar situations to see how this sort of situation is handled. Thanks for reporting back. 🙏 🖖