# Why I cannot active my account? **URL:** \ **Category:** Support\ **Created:** [June 19, 2017, 1:54am UTC](https://community.gemsofwar.com/t/why-i-cannot-active-my-account/25802 "2017-06-19T01:54:58Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![sunzongbao2007](https://avatars.discourse-cdn.com/v4/letter/s/e5b9ba/32.png) [@sunzongbao2007](https://community.gemsofwar.com/u/sunzongbao2007)\ **Post date:** [June 19, 2017, 1:54am UTC](https://community.gemsofwar.com/t/why-i-cannot-active-my-account/25802/1 "2017-06-19T01:54:58Z")
**What you were expecting to happen, and what actually happened?** I registered an account, and I received some email, I clicked the URL in the email, and nothing happened. And I changed an email, then try again, but failed again. I tried to use the function “Forgot Password” to reset the password, but it was useless. Please help me to active my account, username: sunzongbao2007 **What are the steps to make it happen again?** Just register an account in [gemsofwar.com](http://gemsofwar.com) **Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!** ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/e/8/e85c2cb8ad7864f5f59ccc0316c59cdeebb91bb8.png) ---
**Author:** ![sunzongbao2007](https://avatars.discourse-cdn.com/v4/letter/s/e5b9ba/32.png) [@sunzongbao2007](https://community.gemsofwar.com/u/sunzongbao2007)\ **Post date:** [June 19, 2017, 1:55am UTC](https://community.gemsofwar.com/t/why-i-cannot-active-my-account/25802/2 "2017-06-19T01:55:31Z")
![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/b/2/b229e8eda70c131ab4f986c1b3f40be94fdfbf63.png) ---
**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\ **Post date:** [June 19, 2017, 1:55am UTC](https://community.gemsofwar.com/t/why-i-cannot-active-my-account/25802/3 "2017-06-19T01:55:46Z")
Make sure you’re trying to log into the forums and not the normal Gems of War page. ---
**Author:** ![sunzongbao2007](https://avatars.discourse-cdn.com/v4/letter/s/e5b9ba/32.png) [@sunzongbao2007](https://community.gemsofwar.com/u/sunzongbao2007)\ **Post date:** [June 19, 2017, 1:56am UTC](https://community.gemsofwar.com/t/why-i-cannot-active-my-account/25802/4 "2017-06-19T01:56:49Z")
I want to register a normal account of Gems of War, but failed. So I come here to find some helps. 😭 ---
**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\ **Post date:** [June 19, 2017, 1:57am UTC](https://community.gemsofwar.com/t/why-i-cannot-active-my-account/25802/5 "2017-06-19T01:57:16Z")
Hello, please contact our support here [https://gemsofwar.zendesk.com/hc/en-us](https://gemsofwar.zendesk.com/hc/en-us) so we can help you further. Also, please be aware that you can’t login to our main website at [gemsofwar.com](http://gemsofwar.com). You use your password in-game in Gems of War, not on our website. It is primarily used to link your account across more than one device. ---
**Author:** ![sunzongbao2007](https://avatars.discourse-cdn.com/v4/letter/s/e5b9ba/32.png) [@sunzongbao2007](https://community.gemsofwar.com/u/sunzongbao2007)\ **Post date:** [June 19, 2017, 2:01am UTC](https://community.gemsofwar.com/t/why-i-cannot-active-my-account/25802/6 "2017-06-19T02:01:02Z")
Yes, I just want to link my Android account to Steam. So I come to the [gemsofwar.com](http://gemsofwar.com) to register account use to cross-save. I tried to write something in [https://gemsofwar.zendesk.com/hc/en-us](https://gemsofwar.zendesk.com/hc/en-us) , but a code is needed and no account was linked to my Android account. ---
**Author:** ![sunzongbao2007](https://avatars.discourse-cdn.com/v4/letter/s/e5b9ba/32.png) [@sunzongbao2007](https://community.gemsofwar.com/u/sunzongbao2007)\ **Post date:** [June 19, 2017, 2:01am UTC](https://community.gemsofwar.com/t/why-i-cannot-active-my-account/25802/7 "2017-06-19T02:01:53Z")
Shoud I reigster an Account in-game but not in [gemsofwar.com](http://gemsofwar.com)? ---
**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\ **Post date:** [June 19, 2017, 2:03am UTC](https://community.gemsofwar.com/t/why-i-cannot-active-my-account/25802/8 "2017-06-19T02:03:07Z")
You can’t register your account on the Gems of War website. When you submit a ticket you don’t need to include a code, just fill out the form as best you can with as much information as possible. [https://gemsofwar.zendesk.com/hc/en-us/requests/new](https://gemsofwar.zendesk.com/hc/en-us/requests/new) ---
**Author:** ![sunzongbao2007](https://avatars.discourse-cdn.com/v4/letter/s/e5b9ba/32.png) [@sunzongbao2007](https://community.gemsofwar.com/u/sunzongbao2007)\ **Post date:** [June 19, 2017, 2:04am UTC](https://community.gemsofwar.com/t/why-i-cannot-active-my-account/25802/9 "2017-06-19T02:04:15Z")
Thank you very much Saltypatra, I will try to submit a ticket again.🙂