# What is going on with leveling up the troops?
**URL:** https://community.gemsofwar.com/t/what-is-going-on-with-leveling-up-the-troops/75867
**Category:** Uncategorized
**Created:** [June 23, 2022, 4:15pm UTC](https://community.gemsofwar.com/t/what-is-going-on-with-leveling-up-the-troops/75867 "2022-06-23T16:15:10Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@AirForceRetiredDan](https://community.gemsofwar.com/u/AirForceRetiredDan)
#### Post date: [June 23, 2022, 4:15pm UTC](https://community.gemsofwar.com/t/what-is-going-on-with-leveling-up-the-troops/75867/1 "2022-06-23T16:15:10Z")
Yesterday I cashed in all the extra troop cards for souls which was close to 500,000 souls. I leveled up every troop that I could to Mythic. Some were at level 19 and some were lower, and there were quit a few. Some I used the growth orbs, and others I used souls. Today many of those troops were back to their previous levels. Now I had to re-spend the orbs and souls to get them back to level 20. What the HELL is going on? This game will sure turn a body’s hair gray.
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### Author:  [@WWDiver](https://community.gemsofwar.com/u/WWDiver)
#### Post date: [June 23, 2022, 9:27pm UTC](https://community.gemsofwar.com/t/what-is-going-on-with-leveling-up-the-troops/75867/2 "2022-06-23T21:27:30Z")
You should mark this message a “bug”
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### Author:  [@AirForceRetiredDan](https://community.gemsofwar.com/u/AirForceRetiredDan)
#### Post date: [June 23, 2022, 9:40pm UTC](https://community.gemsofwar.com/t/what-is-going-on-with-leveling-up-the-troops/75867/3 "2022-06-23T21:40:46Z")
If I do, I will get a reply. There is nothing wrong.
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### Author:  [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)
#### Post date: [June 24, 2022, 8:52am UTC](https://community.gemsofwar.com/t/what-is-going-on-with-leveling-up-the-troops/75867/4 "2022-06-24T08:52:06Z")
See [this thread](https://community.gemsofwar.com/t/update-on-out-of-sync-event-issues/75873) in regards to the ongoing sync issues. Open a support ticket [here](https://gemsofwar.zendesk.com/hc/en-us/requests/new) and explain what you lost, they’ll try to fix it. Possibly stick close to this template:
> [@Update on Out-of-Sync/Event Issues](https://community.gemsofwar.com/t/update-on-out-of-sync-event-issues/75873/1):
>
> Make sure to include your invite code, platform, and as much detail as possible about what you experience. So for example;
>
> - The event/game mode you experienced the issue in
> - Date and estimate time
> - Details of what you are missing
> - Any relevant screenshots, receipts, error messages