# VIP points problem

**URL:** <https://community.gemsofwar.com/t/vip-points-problem/5118>\
**Category:** Gameplay Chat (PlayStation/Xbox)\
**Created:** [April 2, 2016, 12:03am UTC](https://community.gemsofwar.com/t/vip-points-problem/5118 "2016-04-02T00:03:15Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Ziggy756](https://avatars.discourse-cdn.com/v4/letter/z/ac8455/32.png) [@Ziggy756](https://community.gemsofwar.com/u/Ziggy756)\
**Post date:** [April 2, 2016, 12:03am UTC](https://community.gemsofwar.com/t/vip-points-problem/5118/1 "2016-04-02T00:03:15Z")

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Just a quick question I had bought the 650 gem package twice before the update today. I’m sure I read that any money you spent would go toward your vip points when the update happen. Well I just checked and my vip level is zero. I hope I can get this fixed I spent over $100 for those gems I’m sure I should have a high vip level

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**Author:** ![Nex](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nex/32/3107_2.png) [@Nex](https://community.gemsofwar.com/u/Nex)\
**Post date:** [April 2, 2016, 12:27am UTC](https://community.gemsofwar.com/t/vip-points-problem/5118/2 "2016-04-02T00:27:48Z")

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Sorry you’re having this problem. Can you submit a ticket to Customer Support? [http://support.505games.com/support/solutions/folders/6000149221](http://support.505games.com/support/solutions/folders/6000149221)

We’re currently looking into this issue, and any information you can provide in your ticket would be a great help for our developers.

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**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\
**Post date:** [April 2, 2016, 12:28am UTC](https://community.gemsofwar.com/t/vip-points-problem/5118/3 "2016-04-02T00:28:16Z")

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Send a ticket to our support team explaining the situation. It should be a easy fix.

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**Author:** ![Ziggy756](https://avatars.discourse-cdn.com/v4/letter/z/ac8455/32.png) [@Ziggy756](https://community.gemsofwar.com/u/Ziggy756)\
**Post date:** [April 2, 2016, 12:43am UTC](https://community.gemsofwar.com/t/vip-points-problem/5118/4 "2016-04-02T00:43:10Z")

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I just submitted a ticket. Thanks for looking into this problem