# Using the Support Category

**URL:** https://community.gemsofwar.com/t/using-the-support-category/21
**Category:** Support
**Created:** [July 16, 2015, 3:32am UTC](https://community.gemsofwar.com/t/using-the-support-category/21 "2015-07-16T03:32:11Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![Gems-of-War](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/gems-of-war/32/2281_2.png) [@Gems-of-War](https://community.gemsofwar.com/u/Gems-of-War)
#### Post date: [July 16, 2015, 3:32am UTC](https://community.gemsofwar.com/t/using-the-support-category/21/1 "2015-07-16T03:32:11Z")

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[The plan is..] This is a category for devs to move closed reports to when they are found to not be a bug.

Or make important Support related announcements.

For example:  
A thread is created as a bug report because a player reports they are missing an item/resource/reward.

After investigation, we confirm they are not missing anything and there is no bug. The thread is marked as [Resolved] and changed from Bug Report category to Support.

For instances where a bug report is found to not be a bug, but leads into a discussion promoting feedback, this will be just changed from a Bug report to Game Discussion

**Also, do not create Support categories if you just need assistance.**

If you are experiencing a bug, account issue, purchasing issue etc.. create a bug report or submit a ticket to our support team.

If you have general game questions, then find the matching category.